GOG Launches Expansive New Refund Policy, Asks Customers Not to Abuse It

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Up until eventually the launch of the Epic Activity Retailer, there was only 1 real competitor to Steam: GOG. The digital distribution platform (formerly Excellent Previous Game titles) started lifetime as a shop for older titles explicitly delivered without DRM. The platform no extended focuses strictly on generating older titles obtainable, but the DRM rule has under no circumstances improved.

GOG has just introduced a new refund plan that’s strikingly far more generous than just about anything else on the current market, and they’ve taken a fairly novel technique to enforcement. Setting up today, GOG will allow for you to refund any game you have performed within 30 times. Specified that all GOG game titles are DRM-free, this is an apparent possibility — there’s absolutely nothing intrinsically halting a person from acquiring a game and then returning it following either beating it or playing it through to completion.


GoG’s present bestseller record.

According to GOG’s new FAQ, it is working with this possibility in two ways. Very first, the corporation is heading to check unique accounts to make sure nobody attempts to use the plan to rip developers off en masse. Second, it is in essence asking buyers not to. The website page notes that “We reserve the right to refuse refunds in unique scenarios,” incorporating:

Remember to regard all the time and really hard perform set into generating the game titles you engage in and bear in mind that refunds are not testimonials. If you completed the game and didn’t like it, you should contemplate sharing your impression in its place. Also, you should do not choose gain of our trust by asking for an unreasonable amount of game titles to be refunded. Don’t be that man or woman. No 1 likes that man or woman.

I have no idea if an technique like this will make any difference. I like to consider it could, even if GOG has to crack down on a great deal of “individual cases” to get factors to that place. GOG’s new plan is markedly far more generous than just about anything Steam delivers — Valve restricts refunds to two hours of playtime around a 14-working day period. GOG has no playtime restriction at all and pushes that window out to 30 times, which is pleasant if you sometimes get titles on sale but do not necessarily start out them promptly. (Epic matches Steam’s return plan, so the two are equivalent in that way).

A single of the good reasons buyers dislike DRM is that they dislike being addressed like intruders for being inclined to get a product, while people who are inclined to steal and crack it experience no this kind of restriction. GOG is in essence having a guess that this is a viable enterprise method and featuring gamers a opportunity to set their funds the place their mouth is and not be “that man or woman.” We’ll have to wait for facts on how nicely the method functions, but it is superior to see a corporation really inclined to test it.

The only real restriction in GOG’s plan is if you give a game as a present to a person else. If the man or woman you present a game to wishes to ask for a refund, the refund has to be initiated by the purchaser, not the recipient. As anybody who has tried using to return program in the earlier 30 a long time or so can tell you, that’s not a specially high bar to crystal clear.

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